Returns & Exchanges

We want you to love every step. If something isn't quite right, we're here to make it easy to return or exchange your purchase.

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What Can Be Returned or Exchanged

To be eligible for a return or exchange, items must meet the following conditions:

• Unworn and in original condition
• Original tags attached
• Accompanied by proof of purchase (receipt or order confirmation)
• Returned within the eligible return window

Please note: Final sale items, worn merchandise, and items without tags are not eligible for return or exchange.

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Return Windows

Purchase Type	Return Window
In-store purchase	30 days from date of purchase
Online order	30 days from delivery date
Gift purchase	30 days from original purchase date

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How to Return an In-Store Purchase

1. Visit any Brick store location with your item(s) and proof of purchase.
2. A store associate will inspect the item and process your return or exchange.
3. Refunds are issued to the original payment method.

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How to Return an Online Order

1. Visit brick.com and navigate to Orders & Returns.
2. Enter your order number and email address to locate your order.
3. Select the item(s) you wish to return and choose your preferred return method.
4. Print your prepaid return shipping label and pack your item(s) securely.
5. Drop off your package at the designated carrier location.

Tip: Keep your return tracking number until your refund has been fully processed.

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Exchanges

Prefer a different size or color? Exchanges can be processed:

• In-store: Immediately at any Brick location, subject to stock availability.
• Online: By initiating a return and placing a new order for the preferred item.

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Refund Processing Times

Refund Method	Processing Time
Original credit/debit card	5–10 business days
Store credit	Issued immediately in-store
PayPal or digital wallet	3–5 business days

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Exclusions & Final Sale Items

The following items are not eligible for return or exchange:

• Items marked as Final Sale at time of purchase
• Worn, damaged, or altered items
• Items without original tags or packaging
• Gift cards

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Need Help?

Our team is happy to assist with any questions about your return or exchange.

• 💬 Chat with Sol — available on our website and app
• 📧 Email us at [e-mail]
• 📞 Call us at 1-888-AT-BRICK-1
• 🏪 Visit a store — find your nearest location at Brick.com/store-locator

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Last updated: May 2026